Program Implementation Manager

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Innovaccer

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Healthcare Insurance • Artificial Intelligence • SaaS

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $150M Series E on 2021-12

📋 Description

• Oversee the entire data implementation phase of onboarding for a portfolio of customers, from contract initiation through the program life cycle. This includes the data ingestion, data transformation, and data reporting pipelines. • Troubleshoot customer bugs which may be caused by a mix of customer data issues or process creation during onboarding to ensure a smooth process which is ready for transition to the operations team. • Maintain a working knowledge of native EQUIPP® functionality and database structure. Applying that knowledge to troubleshooting and creative problem-solving with customers. This includes querying databases and working with SQL to diagnose complex data issues. • Build strong customer relationships by maintaining high levels of engagement and communication; be the customer’s proactive guide and advocate through the data implementation process. • Clearly translate technical requirements to non-technical customers to ensure clarity and confidence in program design and decisions. Communicate technical requirements to development and product teams, providing clear guidelines. • Coordinate with Product Managers and Client Account Managers to complete tasks on the program to team members best positioned to complete them. • Collaborate internally with teammates to provide a high-quality, customer-centric program implementation experience to ensure customer expectations are met. • Work with the Product Management team to manage the project scope to ensure that all deliverables are being met or exceeded. Escalate issues to the appropriate stakeholders. • Assist with the development of program requirements and ensure requirements stay up to date. Obtain approval from the appropriate parties. • Identify potential risks and issues early in the program lifecycle and develop mitigation strategies to minimize the impact on program effectiveness. • Identify opportunities for program improvements. • Update project plans through the course of project implementation, including keeping task requirements up to date and organized. • As needed, serve as the point of contact for teams when multiple departments are assigned to the same project to ensure actions remain in synergy. • Document and communicate decisions related to projects using assigned tools such as Confluence, Jira and Microsoft ADO. • Perform quality control on the program throughout the development to maintain the standards expected before program delivery.

🎯 Requirements

• Bachelor’s degree. • 5+ years of proven Health Care Industry knowledge and background • 3+ years of proven Project Management experience driving projects to completion. • 3+ years of data engineering experience • Experience working with different functional teams, including business stakeholders, engineers, and other technical groups. • SQL coding experience, or other database-related knowledge/experience. • ETL pipeline experience. • Strong analytical problem-solving skills; a verifiable track record of quality decision making based on a mixture of analysis, experience and judgment. • Ability to maintain relationships with solid interpersonal skills. • Clear and concise written and verbal communication skills. • Strong focus and attention to detail. • Ability to prioritize and execute tasks while under pressure. • Outstanding candidates will have… • Experience in delivering web-based applications. • Experience with Agile management. • PMP Certification. • Bachelor’s degree in Business, Information Technology, Computer Science, Pharmacy or related degree.

🏖️ Benefits

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.