Customer Success Specialist

Job not on LinkedIn

🕒 May 15

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

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InsCipher

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

InsCipher is a B2B software and services company that simplifies surplus lines tax calculation, filing, and payment for insurance industry participants. It offers a SOC-2 certified SaaS platform (InsCipher Connect®), fully-managed filing services, and developer APIs (Tax Calculator API, Tax Docs API) to help MGAs, brokers, retail agencies, and carriers automate tax compliance and reporting across U. S. states and territories.

📋 Description

• Act as a primary point of contact for inbound support requests and respond promptly to support calls, chats, and emails • Assess, categorize, and reassign support requests to appropriate internal team members as needed • Troubleshoot and diagnose product, system, and service-related issues • Advocate for customers by capturing feature requests and customer feedback • Deliver customer support through phone, email, and chat interactions • Manage customer escalations with professionalism and attention to resolution • Track and document customer interactions, communications, and action items accurately • Collaborate cross-functionally to support process improvements and operational efficiency • Develop knowledge of InsCipher products, services, and surplus lines processes • Required to perform other duties as requested, directed, or assigned

🎯 Requirements

• Bachelor’s degree preferred • 1+ years of direct customer service experience required • Strong written and verbal communication skills • Strong technical aptitude and organizational skills • Proficiency with Windows and Microsoft Office Suite applications • Strong interpersonal and problem-solving skills • Ability to work independently and manage multiple priorities • Knowledge of surplus lines tax filing preferred

🏖️ Benefits

• Health, dental, and vision plans • Amazing work-life balance with 4 weeks of Paid Time Off • 10 Paid Company Holidays with 2 floating holidays • 401K Programs with employer match • Personal assistance programs for support in a healthy personal and work life