Appointment Setter, Customer Services

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November 26

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Inside Out Group

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Media • Construction • Aerospace

Inside Out Group is a specialized video production company that offers high-end filming services, including time lapse filming, drone filming, photography, and animation. With over 15 years of experience, they cater to diverse sectors such as rail, construction, and infrastructure, providing innovative solutions for challenging projects. Their team is known for its technical expertise and creative approach, ensuring quality media that effectively showcases their clients' projects.

11 - 50 employees

Founded 1991

📱 Media

🚀 Aerospace

📋 Description

• Outbound and Inbound Calls • Make calls to prospects to qualify leads and schedule appointments. • Answer inbound calls from customers, understand their needs, and provide first-level assistance. • Create support tickets for customer-reported issues. • Log detailed information about customer problems. • Provide first-tier troubleshooting for common technical problems. • Enter and maintain accurate customer data in CRM and ticketing systems. • Generate periodic reports on call volume, appointments set, ticket backlog. • Communicate customer pain points, trends, and feedback to relevant stakeholders. • Provide a friendly, professional, and empathetic customer experience.

🎯 Requirements

• High school diploma or equivalent; Bachelor’s degree preferred. • 1–2 years of experience in appointment setting, customer service, or inside sales (ideally in a tech/IT environment). • Strong verbal and written communication skills. • Comfortable making high-volume phone calls and handling rejections. • Excellent problem-solving skills and the ability to think on your feet. • Experience with data entry, spreadsheets (Excel/Google Sheets), and CRM systems. • Ability to multitask, prioritize, and manage time effectively. • Customer-focused attitude with a professional phone presence. • Familiarity with ticketing systems or helpdesk tools is a plus.