Assistant Operations Manager

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November 21

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Inside Out Group

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Media • Construction • Aerospace

Inside Out Group is a specialized video production company that offers high-end filming services, including time lapse filming, drone filming, photography, and animation. With over 15 years of experience, they cater to diverse sectors such as rail, construction, and infrastructure, providing innovative solutions for challenging projects. Their team is known for its technical expertise and creative approach, ensuring quality media that effectively showcases their clients' projects.

11 - 50 employees

Founded 1991

📱 Media

🚀 Aerospace

📋 Description

• Analyze operational metrics across locations such as order accuracy, ticket times, customer ratings, labor costs and other key performance indicators • Review performance data on a regular basis to identify trends, patterns, risks and opportunities for improvement • Build and maintain simple reports, dashboards and trackers that make performance visible to leadership and location managers • Prepare clear performance summaries and talking points for regular check ins with location managers and leadership • Track manager and location level action items that come from performance reviews and ensure accountability and follow up • Help Operations and leadership make sure that agreed changes, experiments and improvements are actually implemented in the field • Document outcomes of initiatives and feed learnings back into the operating playbook • Support compliance and quality assurance efforts by helping to monitor execution at the store level • Gather, clean and structure operational data from different systems so that it can be used effectively for analysis and decision making • Help the Operations Manager maintain accurate documentation, logs and records related to compliance and performance • Assist with creating and updating operational reports, playbooks, checklists and documentation of procedures and experiments • Contribute to improving and refining standard operating procedures based on data and feedback from the field • Provide administrative backup for operational tasks that are currently handled by the offsite corporate team • Play a key role in supporting the company's growth goals by helping leadership see what is working at each location and where to focus improvements • Assist in building scalable systems and reporting rhythms that can support a growing number of locations and concepts • Partner with leadership on special projects related to new locations, menu tests or operational experiments

🎯 Requirements

• Proven experience in an operations, data, business analytics or project coordination role • Experience in multi location environments, high volume operations or fast paced service businesses is highly desirable • Industry experience in restaurant, food service or hospitality is a strong plus, but not strictly required if the candidate has excellent analytical and operational skills and is willing to learn the industry • Strong analytical skills and high comfort working with numbers, spreadsheets and operational data • Proficiency with Google Sheets or Excel for building trackers, reports and simple models • Proven ability to learn new platforms quickly and work across multiple systems • Experience using collaboration tools such as Notion, project management platforms and other remote work tools is a plus • Familiarity with AI tools such as Claude or similar platforms is a plus • Experience setting up simple automations or data flows using tools like Zapier, Make or similar platforms is a strong plus and would place the candidate at the higher end of the pay range. • Excellent written and spoken English with the ability to clearly communicate findings, risks and recommendations • Very high attention to detail and accuracy in handling data and documentation • Strong ownership mindset with a bias toward action, follow through and accountability • Open minded, coachable and willing to learn the company's procedures and systems while also bringing their own expertise to the table • Comfortable working closely with a US based leadership team and functioning as a true extension of the corporate office • Values long term collaboration and is interested in growing with the company over time.