AI Product Manager – B2B SaaS, Martech

November 20

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Insider.

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Artificial Intelligence • SaaS • Marketing

Insider is a leading AI-native omnichannel experience and customer engagement platform that offers advanced marketing solutions to empower marketing teams worldwide. The company focuses on delivering personalized, data-driven customer experiences across a wide range of channels, such as web, email, WhatsApp, SMS, and more. By utilizing artificial intelligence and machine learning, Insider helps brands optimize customer acquisition, engagement, and retention, driving significant increases in conversion rates and return on investment. Trusted by over 1,200 brands internationally, Insider continuously innovates its platform to include capabilities like behavioral analytics, journey orchestration, and predictive marketing.

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $121M Series D on 2022-02

📋 Description

• are going to be the person who is **responsible for defining the why, when, and what of the products** that the engineering team is building. This means you will be **leading cross-functional teams** with your communication** starting from a product's ideation all the way through to its launch. • will be **responsible for building a product and strategy **which reflects Insider`s vision. Your job is to **clearly articulate the business value** to the product team so they understand the intent behind the new product or product release • will be **defining the release process and coordinating all of the activities required to bring the product to market** • will be **managing and prioritizing product items.** You will be **owning the creative process of generating, developing, and curating new ideas.** You will be **continuously benchmarking, monitoring and understanding market needs and requirements, competition, customer/user requirements, and emerging technologies** • will be **defining and analyzing the metrics to calculate how features or products are performing, what is the level of customer satisfaction, and provide suggestions for improvements** • will always remember that building great products is invigorating. Successful products are built and adopted by customers when a group of committed, focused, and passionate team members play their positions to the best of their abilities. This starts with a strong product manager who feels a deep sense of responsibility for their role and a deep commitment to their team. • So, you are going to do your best to create great products, that everybody loves.

🎯 Requirements

• Experience using and applying Large Language Models. You should know how to prompt engineer them, how to evaluate them, and understand how they are tuned. • Hands-on experience building or using LLM powered Agentic solutions • Establish and refine processes to ensure quality and accuracy in the Conversational AI channels (nice to have) • have 3+ years of Product Management experience, preferably in a B2B SaaS product • have a Bachelor's Degree from a top-tier university, preferably in Engineering, Business Management, or a related field • have hands-on experience in Agile Product Development • have hands-on experience in leading cross-functional teams and delivering projects on a time-bounded schedule • have a strong understanding of GenAI fundamentals (LLMs, prompt engineering, RAG, fine-tuning, hallucinations, bias, accuracy, etc.) • have worked with model APIs like OpenAI, Claude, or Mistral • have built or iterated on customer journeys using low-code/no-code tools and drag-and-drop automation platforms • have the ability to assimilate customer requirements, design appropriate solutions, and translate requirements into detailed product specifications • have the ability to manage complex initiatives with limited supervision • are fluent in English and Turkish.

🏖️ Benefits

• “Keynote Sessions” with famous and groundbreaking people from the software world and many events where groundbreaking ideas are discussed, • “PM Academy” in which experienced Insiders & our VP of Product talks about our best practices & share know-how • Product Training we organize inside that makes sure everyone is up-to-date about our products, updates & so much more • Free access to the essentials such as Laracast, Egghead, LinkedIn Learning, Blinkist, Masterclass, and Spotify • A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria • Inclusive Private Health Insurance • Smart Work Model side benefits to support food and bill expenses • The infamous team activities that are bursting with fun, • No Dress code! This is a fast and innovative startup, you can wear whatever you want.