Product Manager - Gen AI

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April 15

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Insider.

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Artificial Intelligence • SaaS • Marketing

Insider is a leading AI-native omnichannel experience and customer engagement platform that offers advanced marketing solutions to empower marketing teams worldwide. The company focuses on delivering personalized, data-driven customer experiences across a wide range of channels, such as web, email, WhatsApp, SMS, and more. By utilizing artificial intelligence and machine learning, Insider helps brands optimize customer acquisition, engagement, and retention, driving significant increases in conversion rates and return on investment. Trusted by over 1,200 brands internationally, Insider continuously innovates its platform to include capabilities like behavioral analytics, journey orchestration, and predictive marketing.

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $121M Series D on 2022-02

📋 Description

• We are looking for a Product Manager who wants to make the dream a reality. • We are visionaries who guide new product ideas. • We are setting the vision for our growing family of products. • We use data, research, strategy, and empathy to guide development and design teams toward a common goal since we believe that only our products can alter Insider's destiny. • We are Insider’s innovators, our impact starts on day one, and our mission is to prove that break-through products can be created outside Silicon Valley. • Impact; be a part of a world-class product team where we constantly get challenged with new things and the results of our actions create an impact for hundreds of millions of users every day. • Personal Growth; work closely with experienced PMs, get mentored by some of the best people in their fields, join tons of different training like sales, design, customer communication. • Experience; get important responsibilities, learn from your mistakes without getting blamed, watch experienced people work on complex matters, gain one of the most important things to become a great product manager, experience. • Delight; make tough decisions, release new features, create innovating products which bring ease and joy to the life of many individuals who use them. • Community; surround yourself with great people who constantly help each other and push each other to be better, join many different events, and become a part of the Insider Community. • Leadership, you can make decisions and set direction while motivating and inspiring people around you to follow you in that direction. • Communication, you serve as the diplomat of the team, you can transmit complex information to different audiences clearly and you are talented in reaching the information you need on the people you are talking to. • Problem Solving, you are a natural-born problem solver, finding solutions to complex problems motivates and excites you. • Teamwork, you are easily able to work with people around you, help them when they need, give or take constructive feedback. • Listening, you should also be able to gather information from many sources around you to help you make better-informed decisions on guiding and improving your products and services. • Entrepreneurial Spirit, rather than waiting to adapt to change, you are actively seeking out change.

🎯 Requirements

• Experience using and applying Large Language Models. You should know how to prompt engineer them, how to evaluate them, and understand how they are tuned. • Hands-on experience building or using LLM powered Agentic solutions • Establish and refine processes to ensure quality and accuracy in the Conversational AI channels (nice to have) • have 3+ years of Product Management experience, preferably in a B2B SaaS product • have a Bachelor's Degree from a top-tier university, preferably in Engineering, Business Management, or a related field • have hands-on experience in Agile Product Development • have hands-on experience in leading cross-functional teams and delivering projects on a time-bounded schedule • have a strong understanding of GenAI fundamentals (LLMs, prompt engineering, RAG, fine-tuning, hallucinations, bias, accuracy, etc.) • have worked with model APIs like OpenAI, Claude, or Mistral • have built or iterated on customer journeys using low-code/no-code tools and drag-and-drop automation platforms • have the ability to assimilate customer requirements, design appropriate solutions, and translate requirements into detailed product specifications • have the ability to manage complex initiatives with limited supervision • are fluent in English and Turkish

🏖️ Benefits

• Keynote Sessions with famous and groundbreaking people from the software world and many events where groundbreaking ideas are discussed, • PM Academy in which experienced Insiders & our VP of Product talks about our best practices & share know-how • Product Training we organize inside that makes sure everyone is up-to-date about our products, updates & so much more • Free access to the essentials such as Laracast, Egghead, LinkedIn Learning, Blinkist, Masterclass, and Spotify • A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria • Inclusive Private Health Insurance • Smart Work Model side benefits to support food and bill expenses • The infamous team activities that are bursting with fun, • No Dress code! This is a fast and innovative startup, you can wear whatever you want.