Senior Product Manager, Delivery & Pickup

2 days ago

Apply Now

Receive Emails with Similar Jobs

Instacart

WebsiteLinkedInAll Job Openings

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

📋 Description

• Own the multi-quarter roadmap for delivery and pickup experiences across customer and shopper surfaces, aligning strategy to measurable improvements in order quality, reliability, and contribution profit. • Design and ship smarter handoff flows (delivery and curbside), leveraging ML to improve accuracy, predictability, and ease for both customers and shoppers. • Partner with engineering, design, and data science to run discovery, define clear PRDs and success metrics, instrument features, and iterate quickly through experiments. • Collaborate deeply with operations, finance, and business development to ensure product decisions reflect on-the-ground realities, retailer needs, and healthy marketplace economics. • Define and monitor KPIs for fulfillment quality (e.g., on-time arrival, successful handoffs, customer and shopper satisfaction), run A/B tests, and translate insights into prioritized backlog and launches.

🎯 Requirements

• 6+ years of product management experience building and shipping consumer or marketplace products at scale. • 3+ years working in logistics, fulfillment, last-mile delivery, pickup, or two-sided marketplace domains. • Proven experience partnering with ML teams to launch ML-powered features in production (e.g., prediction, ranking, routing) and interpreting model/experiment results to drive decisions. • Proficiency with data-driven product development, including defining KPIs, running A/B tests, and using analytics tools and SQL (or similar) to self-serve insights. • Demonstrated ability to lead cross-functional squads (engineering, design, data science) and influence stakeholders in operations, finance, and business development. • Track record of creating and executing multi-quarter roadmaps and delivering measurable impact on quality, efficiency, or profitability. • Experience with agile, iterative product development, including writing PRDs and user stories and managing backlogs. • Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities • Equity grants and annual refresh grants