Senior Project Manager, CX PMO

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Logo of Instacart

Instacart

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Lead end-to-end delivery of Hero Projects and other L/XL initiatives • Drive the strategic initiatives that build, scale, and operationalize the PMO's AI-enabled operating model • Partner with senior leaders across CX, Product, Engineering, Tech Governance, BizSys, Legal, Security, and operational teams • Build executive-ready decks, written updates, and visualizations • Help elevate the team by recommending improvements to PMO standards, frameworks, and best practices • Lead upstream planning before each half starts • Manage dependencies and align resources across teams

🎯 Requirements

• 5+ years of project management experience • Demonstrated success leading L/XL cross-functional programs end-to-end • Track record of applying sophisticated problem-solving to ambiguous, interconnected challenges • Strong organizational and communication skills • Experience creating high-quality project artifacts (charters, project plans, status reports, risk logs, executive updates) • Proven ability to manage dependencies, track milestones, and deliver results on time in a fast-moving, ambiguous environment • Bachelor's degree in a related field, or equivalent work experience

🏖️ Benefits

• Highly market-competitive compensation • New hire equity grant • Annual refresh grants

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