Customer Care Admin Specialist

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7 hours ago

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IntegrateUp

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Recruitment • HR Tech • B2B

IntegrateUp is a company focused on streamlining the hiring process for businesses by taking on the recruitment burden. Specializing in finding the right fit for company culture and the necessary skill sets, IntegrateUp ensures that hiring becomes an easy and exciting experience. They handle everything from drafting job descriptions to posting openings in a wide network and conducting interviews. By filtering through a large pool of candidates, IntegrateUp helps CEOs focus on growth while they handle the intricacies of selecting top candidates for various roles like Virtual Assistants, Online Business Managers, and Integrators. Their promise includes a satisfaction guarantee, ensuring that if a hire doesn't work out, they commit to finding additional suitable candidates.

2 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Deliver excellent customer service through email, chat, and outbound follow-ups as needed • Manage refund, reship, and chargeback inboxes, ensuring inquiries are handled within 24 hours • Handle brand reputation management by responding to reviews and assisting with social media platforms where customer feedback appears • Identify recurring issues and report actionable insights to leadership for fast resolution • Process refunds, reships, fraud investigations, and customer service-related admin tasks with accuracy and care • Conduct reporting and research tasks to support leadership and the wider customer care team • Collaborate with other Admin Specialists and the Customer Care Leadership Team to maintain alignment, improve processes, and uphold performance metrics

🎯 Requirements

• Must speak/write fluent English • 2+ years of experience in customer service, brand reputation, or e-commerce administration • Familiarity with Shopify, Slack, ClickUp, Fulfillment Order Management Tools, and social media/review management tools • Ability to work between 8am – 8pm EST • Access to a computer and a reliable internet connection (25 Mbps or higher) • Reliable, distraction-free work environment and backup electricity supply • Noise-cancelling headphones • Windows: Windows 10 (64-bit) or newer, Intel Core i5 (8th Gen or newer) / AMD Ryzen 5+, 8 GB RAM (16 GB preferred), SSD storage (256 GB minimum), stable internet 25 Mbps+, latest Chrome or Edge • macOS: Monterey (12.0) or newer, Apple M1 chip or Intel Core i5 (2020+), 8 GB RAM (16 GB preferred), SSD storage (256 GB minimum), stable internet 25 Mbps+, latest Safari or Chrome

🏖️ Benefits

• Based on the local market for a similar position