IT Customer Success Manager

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November 21

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Intercept

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Cloud Services • SaaS • Technology Consulting

Intercept is a cloud services provider specializing in Microsoft Azure. The company assists SaaS providers and other digital-native organizations in migrating, optimizing, managing, and developing their Azure environments. Intercept is recognized for its Azure expertise and works with clients across Western Europe to deliver secure, scalable, and cost-efficient cloud solutions. The company offers managed services, cloud native software development, data lifecycle management, and workshops to help clients succeed with Azure. Intercept positions itself as a cloud specialist and knowledge partner, empowering software-driven organizations to build better, more scalable software.

51 - 200 employees

☁️ SaaS

📋 Description

• Managing customer relationships and expectations. • Ensuring a smooth onboarding process for new customers. • Informing clients of new developments, tools, or industry changes that may impact our services. • Monitoring customer needs and translating them into specific goals that you and the customer work toward together. • Setting clear goals for customer retention and identifying opportunities for up-selling and cross-selling our services. • Leading efforts to measure customer satisfaction via surveys and actively contributes to optimizing the customer journey. • Assessing complaints and issues, managing escalations, and improving service use and customer experience. • Overseeing the delivery of promised managed services by monitoring progress, tracking key commitments, and reporting on performance.

🎯 Requirements

• 2-3 years of experience as a Customer Success Manager or a similar role in a Managed Service Provider company. • Strong Familiarity with the Microsoft Landscape. • A commercial drive, a strong sense of responsibility, and organizational skills. • Skilled in relationship management with the ability to regularly visit our customers in the Netherlands. • Presentation skills to deliver product demos and presentations. • Professional proficiency in both English and Dutch is required.

🏖️ Benefits

• €400 to set up your home office and a DeskGuru consultation to ensure ergonomic working conditions. • Work in Flexible, Remote First environment with a lot of Autonomy! • We care about your mental well-being. Intercept provides an Open-up account for Therapy purposes that your family can also use. • Study during work hours? No problem! We provide time and space for professional development • Our pension conditions are up to date! • A personalized welcome pack with your laptop and all the tools you need to hit the ground running. • Be part of a fun, Inclusive culture and attend our great In-person events: Interceptival & Wintercept