Interface Systems
Security • SaaS • Telecommunications
Interface Systems is a leading provider of business security, actionable insights, and network connectivity solutions tailored for multi-location businesses. They offer a range of managed services such as remote video monitoring, virtual security, intrusion alarms, and intelligent voice-down systems. Interface Systems specializes in enhancing operational efficiencies by integrating advanced technologies like AI-powered video analytics and scalable network solutions, ensuring seamless compliance and network security. Their services are particularly focused on industries like retail, hospitality, and financial services, helping businesses safeguard assets, optimize operations, and improve customer experiences.
501 - 1000 employees
🔐 Security
☁️ SaaS
📡 Telecommunications
Security Installation Support
Job not on LinkedIn
November 14
🇺🇸 United States – Remote
💵 $58k - $62k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👮♂️ Cybersecurity / Security Engineer
Interface Systems
Security • SaaS • Telecommunications
Interface Systems is a leading provider of business security, actionable insights, and network connectivity solutions tailored for multi-location businesses. They offer a range of managed services such as remote video monitoring, virtual security, intrusion alarms, and intelligent voice-down systems. Interface Systems specializes in enhancing operational efficiencies by integrating advanced technologies like AI-powered video analytics and scalable network solutions, ensuring seamless compliance and network security. Their services are particularly focused on industries like retail, hospitality, and financial services, helping businesses safeguard assets, optimize operations, and improve customer experiences.
501 - 1000 employees
🔐 Security
☁️ SaaS
📡 Telecommunications
📋 Description
• Serve as the main contact for Field Engineers during new installations • Create successful installations by delivering courteous, consistent, and mistake-free installation support • Deliver expert installation support through chat/messaging platform, phone, and email • Ensure consistent application of customer-specific Installation Success Guides and Checklists • Facilitate the achievement of installation milestones by providing effective troubleshooting support • Thoroughly document deliverables and work products • Manage multiple installations at different stages of completion • Collaborate with Field Operations, Project Management, Account Administration, and Customer Success teams • Identify causes of issues and maintain documentation and case statistics • Maintain communication with the Sr. Manager, Security Installation Success
🎯 Requirements
• A minimum of three (3) years' experience as a Field Technician or Help Desk Agent responsible for installation and/or providing technical support • Demonstrated expertise in the installation, troubleshooting, and programming of Access Control systems, Business Intelligence Solutions, CCTV/VMS (both IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions • Experience and hands-on knowledge with low-voltage installations and support, including wiring, serial polling loops, inputs, and outputs • Proficient in using Microsoft Office applications, including the ability to type efficiently and accurately (at least 20 wpm, ideally 30+ wpm)
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Flexible working hours • Professional development opportunities
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