Director of Product Management, Voice

October 23

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Intermedia Cloud Communications

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B2B • Enterprise • SaaS

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2017-02

📋 Description

• Define and drive the mid-term product strategy for Intermedia’s voice products, ensuring alignment with business objectives and market opportunities • Anticipate and respond to evolving industry trends across UCaaS, cloud telephony, SIP trunking, and carrier-grade voice services. • Translate strategy into deliverable roadmaps and clear requirements – and drive timely delivery of high-impact features • Prioritize competing opportunities using data-driven frameworks and deep customer insight • Partner closely with engineering to execute – and guide architectural and infrastructure investments in scalability, resiliency, and innovation • Represent the voice of the customer—by engaging directly with our MSP, VAR and Service Provider partners, and lead customers • Champion the product strategy and capabilities to both senior leadership and technical audiences, internally and externally • Define and measure KPIs tied to adoption, reliability, customer satisfaction, and revenue growth • Partner with sales, marketing, and support to drive tight alignment between roadmap priorities, commercial requirements and GTM execution • Foster a culture of delivery, collaboration, empowerment, and accountability across the product team • Mentor senior PMs, creating pathways for growth and scaling the team’s product leadership capacity

🎯 Requirements

• 6+ years of experience building or delivering carrier voice networks, cloud PBX, or UCaaS solutions • Deep understanding of SIP, RTP, VoIP protocols, SBCs, telephony infrastructure • 6+ years in Product Management / Engineering leadership positions • Proven ability to drive strategy, manage complex roadmaps, and deliver business impact across the product lifecycle • Experience leading high-performing PM / Engineering teams and working cross-functionally with engineering, operations, finance and sales-engineering / sales teams • Demonstrated ability to engaging with MSPs / VARs / Service Providers and translating feedback into successful product outcomes • Comfort with customer-facing activities, including executive briefings and deep-dive technical reviews • Excellent communication skills—verbal, written, and presentation—tailored to diverse audiences • Exceptional analytical, technical, operational skills to drive decisions – and execution High attention to detail, with proven ability to manage multiple priorities under pressure • Experienced managing and communicating trade-offs between innovation, cost, and performance • Bachelor’s degree. MBA or advanced degree beneficial but not required

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options