Product Operations Lead

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August 7

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Nubank

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Fintech • B2C • Banking

Nubank is one of the largest digital financial services platforms in the world, serving over 110 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nubank caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency.

5001 - 10000 employees

Founded 2013

💳 Fintech

👥 B2C

🏦 Banking

📋 Description

• Operational Strategy: Design and execute strategies to support clients throughout their recovery process, ensuring healthy levels of risk, service, and goal achievement by effectively influencing third parties. • World Class Communication: Ensure clear communication within the team, projects, and overall strategies. Simplify complex regulatory information into practical guidelines for the team. Work with legal and external experts to establish and improve regulatory approaches. Act as the liaison between the Engineering and Regulatory teams, converting regulatory needs into technical tasks. • Scalability and Integration: Prepare operations for accelerated growth by integrating new products or processes in a controlled manner, ensuring operational stability. • Day to Day Product Operations: Align the global collections strategy with the local markets through project management, ensuring efficiency, scalability, and coordination between global and local team. • End to End Prioritization: Owning a roadmap from end to end, evaluating priorities, and assessing ambiguous tradeoffs in a fast-paced environment • PMO: Drive the day-to-day operations of the Engineering team whenever required (Scrum Master / Product Owner) Also you would contribute to supporting the leadership on the overall governance of the areas enabling the work • Reporting: Track and report critical business and SLA/SLO metrics from all the integrations established between teams, across the company or with third parties.

🎯 Requirements

• 5+ years of experience in similar roles including previous experience in financial services, credit, and collections. • Regulatory Expertise: Familiarity with banking and credit card regulations, and the ability to navigate them, interpret information from consultants, and ask the right questions. While deep knowledge of all regulations isn't mandatory, a strong understanding of how to work within a regulated environment is crucial. • Operational and Project Management Experience: Proven experience in driving day-to-day operations and strong project/program management skills, including scoping and setting ETAs for phases. This role is less about immediate product creation and more about operationalizing and ensuring compliance. • Technical Acumen: At least some familiarity with technology and a tech background to facilitate integration processes and work effectively with engineering teams. Must also have a genuine curiosity about a technical ecosystem that supports all of our products and willingness to ramp up over time on complex technical topics. • Communication: Excellent articulation skills and the ability to communicate effectively between domain experts (e.g., legal, compliance) and technical environments. The candidate must be adept at distilling complex topics and regulations into crisp frameworks. • Adaptability and Flexibility: Ability to thrive in a fast-paced, high-ambiguity environment with significant ownership and impact. • Problem-Solving: Strong ability to organize beautiful chaos and help teams prioritize broad and robust roadmaps. • Stakeholder Management: Ability to work closely with various stakeholders including General Managers, Product Directors, and potentially M-team on critical initiatives.