Provider Network Manager

November 7

Apply Now

Receive Emails with Similar Jobs

International SOS

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Compliance • Security

International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.

10,000+ employees

Founded 1985

⚕️ Healthcare Insurance

📋 Compliance

🔐 Security

💰 Venture Round on 2007-12

📋 Description

• Manage the healthcare providers in their portfolio, ensuring a comprehensive understanding of the provider and a seamless integration within our provider network • Establish the engagement strategy for own portfolio, based on the regional/country strategy developed by the Provider Network Management Team with the purpose of reaching the contractual objectives related to the host nation providers, focused with priority on reaching the medical record collection KPIs and the Network coverage and accuracy objectives and requirements • Coordinate internally the key processes in the lifecycle of a provider, such as identifying, assessing, adding/removing a provider from the network • Become the escalation point for internal and external provider related topics related to his/her own portfolio, getting involved to remove barriers providers might pose towards following the client program requirements and Medical Record Collection requirements • Collaborate with the Program Team, the Quality Teams and the Medical Services and Operations Teams to understand and adjust the Provider Network composition and portfolio according to the Client's needs • Search, identify and manage new provider partnerships in response to Client needs • Manage key processes in the collection and maintenance of provider related data in collaboration with the Network Services Team, Clinical Quality Team, Site Assessment Team and Medical Teams • Provide ongoing provider support through issue resolution and customer service in the provision of medical records, including strategies for the optimization of medical record submission including Electronic Health Record (EHR) transfer. • Identify key problem areas of client and / or provider concerns and coordinate or activate resolution, eg. Claims, Credentialing, Site Assessments, etc.

🎯 Requirements

• Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience • Previous exposure to healthcare and healthcare provider management a plus • Bachelor’s degree, equivalent or qualification by experience • Post graduate degree an advantage • Insurance, medical provider or nursing experience an advantage • Highly proficient in English (written and verbal) • Highly proficient in French (written and verbal) desirable • Self-starter, self-driven to deliver results • Ability to establish and maintain relationships with clients / providers / suppliers and cross departmental team members • Proven experience in building strong and effective relationships with medical professionals at medical institutions – including senior management levels • Negotiation, conflict resolution, and presentation skills • Dynamic and creative problem-solving abilities • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

🏖️ Benefits

• Warm, supportive and open company culture • Full-time (paid) induction training, regular coaching to further support and develop your skills • We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support • Employee Assistance Program • Private Medical Insurance • Pension Contribution