Field Service Engineer

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October 10

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Intuitive

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Healthcare Insurance • Medical Devices

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

📋 Description

• Supporting all da Vinci® Surgical platforms • Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer • Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved • Assess and determine follow up visits to ensure maximum system reliability • Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products • Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment, and provide both technical training and or technical support as required • Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database

🎯 Requirements

• 6-10 years of experience as a Field Service Engineer required • Experience with medical devices preferred • Strong written and oral communication skills • Good interpersonal skills • Good administrative and record keeping skills • Good knowledge of Operating Room protocol • Track record of solid customer relationships with Surgeons and Hospital staff • Proven ability to independently troubleshoot complex electro-mechanical systems • An ability to travel up to 50%, dependent upon account distribution • College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science

🏖️ Benefits

• Equal Employment Opportunity Employment • Prohibit discrimination and harassment of any type