Field Service Engineer

Job not on LinkedIn

September 12

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Intuitive

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Healthcare Insurance • Medical Devices

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

📋 Description

• Install, support, troubleshoot, repair, and maintain all Intuitive products in assigned territory • Provide mentoring to junior Field Service Engineers with time served • Perform regional administrative tasks and take part in new product introductions and process improvement initiatives • Perform scheduled maintenance activities including system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades • Troubleshoot, diagnose, and repair products and associated equipment within specified territory • Coordinate and perform system and hardware delivery and installation • Complete administrative duties such as spare parts inventory, Field Activity Reports, Return Material Authorizations, expense reports • Maintain company issued tooling, calibrated tool sets, vehicle, laptops, iPads, and other assets • Support Sales teams with trade show support, provide phone support for customers, and provide hospital contacts to other Intuitive teams • Provide feedback to HQ and participate in continuous improvement projects • Complete required training items including equipment training and Intuitive Surgical University classes • Maintain assigned territory responsibilities including system install base configurations, customer contacts, customer training and events • Mentor junior engineers and participate in new product introduction and regional continuous process improvement projects • Support service contract renewals as required.

🎯 Requirements

• A university or college degree in science or a technical engineering or equivalent or 5 years equivalent work experience or 3 years experience and a Master’s degree; or a PhD without experience • Strong written and oral communication skills in the Market’s local language(s) and English • Strong interpersonal skills • Strong technical knowledge of Intuitive Surgical products, with time served • Teaching and presentation skills • Strong administrative and record keeping skills • Knowledge of Operating Room protocol preferred • Track record of solid customer relationships with Surgeons and Hospital staff preferred • Proven ability to independently troubleshoot complex electro-mechanical systems • An ability to travel up to 50-70%, dependent upon account distribution and region

🏖️ Benefits

• Remote - This job will be remote and/or the job is designed to be performed outside of the office.