Client Success Manager

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September 11

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Intus Care

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Healthcare Insurance • SaaS • Artificial Intelligence

Intus Care is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care. The company empowers long-term care providers to deliver more effective care to older adults by predicting high-risk patients, reducing expenditures through early risk detection, and improving organizational performance using data-driven insights. Intus Care is particularly beneficial for PACE (Programs of All-Inclusive Care for the Elderly) organizations, providing tools that enable care providers and executives to make informed decisions and proactively manage patient care based on real-time analytics.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 $13.1M Venture Round on 2023-01

📋 Description

• Own the Product Adoption Journey: Lead clients through onboarding, training, and ongoing enablement to ensure successful adoption and long-term engagement with IntusCare products. • Drive Value Based on Use Case: Understand each client’s goals and workflows to tailor guidance and support that aligns with their specific needs and desired outcomes. • Conduct Health Checks & Usage Reviews: Regularly assess client engagement and product utilization, identifying opportunities for optimization and improvement. • Deliver Best Practice Sessions: Share insights, strategies, and industry benchmarks to help clients leverage the platform effectively and stay ahead of evolving care models. • Client Advocacy: Serve as the voice of the client internally, providing feedback to product and engineering teams to inform roadmap decisions and service enhancements. • Enablement Over Sales: Focus on delivering value and enhancing the client experience rather than upselling; success is measured by client satisfaction, retention, and impact.

🎯 Requirements

• 3+ years of experience in client success, account management, or implementation in healthcare or SaaS • Strong understanding of healthcare delivery models, especially PACE and Medicare Advantage • Excellent communication and relationship-building skills • Ability to analyze usage data and translate insights into actionable recommendations • Experience with CRM and client success tool • Passion for improving healthcare through technology and data • Preferred: Familiarity with healthcare analytics platforms and EMR/EHR systems • Preferred: Background in public health, healthcare administration, or clinical operations • Preferred: Experience working in a non-sales, value-focused client success environment

🏖️ Benefits

• Competitive salary and benefits package including uncapped PTO and health insurance • Opportunity to work with a passionate and innovative team • Professional development and growth opportunities • Flexible work environment