Customer Care Representative

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Invaluable

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Marketplace • eCommerce

Invaluable is a leading online auction marketplace where thousands of auction houses engage with millions of clients globally. They offer curated selections of fine art, decorative art, jewelry, collectibles, furniture, and Asian art, among others, allowing collectors to find extraordinary items. Buyers can explore upcoming auctions, follow their favorite artists, and receive notifications about new items. The platform provides various online bidding options and connects art enthusiasts and collectors with premium items and rare findings.

51 - 200 employees

Founded 1989

🏪 Marketplace

🛍️ eCommerce

💰 $33.8M Series D on 2014-06

📋 Description

• Assist clients (auction houses as well as bidders and buyers) via phone, email, and chat • Own customer issues and escalate to the right channels when needed • Provide instruction and tutorials about our service to existing customers • Learn and become an expert on Invaluable’s features and processes and maintain exceptional knowledge of the product as it evolves

🎯 Requirements

• Minimum two years' experience in the auction industry, ideally providing customer service via email, phone, and chat • Proven problem-solving skills • Tech savvy with the ability to dive deep and learn new technology quickly • Comfortable using Salesforce, Jira, Talkdesk, Looker and Slack also a plus • Excellent written and verbal communication skills

🏖️ Benefits

• Flexible work arrangements • Professional development