UX Researcher

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ioasys

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B2B • Artificial Intelligence • SaaS

ioasys is an innovative company specializing in the development of digital solutions that enhance user experience through extraordinary digital products. With a team of over 400 professionals, ioasys focuses on creating efficient digital products, data-driven services, and learning experiences that drive business transformation and sustain relevance in the dynamic digital marketplace. The company emphasizes agile methodologies and continuous delivery to generate value for businesses while supporting the cultural and educational growth of teams and leaders.

201 - 500 employees

Founded 2012

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Collaborate with Design, Product and Business teams in planning and executing research aligned with company goals; • Facilitate qualitative research to understand user behavior, needs and motivations; • Conduct and manage quantitative research focused on conversion, retention and other business-relevant metrics; • Ability to create flows, wireframes, prototypes and user journeys in both low and high fidelity; • Establish long-term projects to improve Research Ops, owning research standards, quality and scalability; • Manage and organize the participant pool, optimizing recruitment; • Develop and maintain a research repository to store, organize and share insights efficiently; • Define experience metrics and monitor the performance of delivered solutions, enabling continuous evaluation of initiative impact; • Translate findings into clear, actionable narratives so stakeholders can understand and apply results across their areas of work.

🎯 Requirements

• Degree or coursework in Design and/or related fields such as Sociology, Anthropology, Psychology, or equivalent practical experience; • Courses in UX Research, Service Design, Design Thinking, metrics and other related areas; • Strong analytical skills to synthesize data sources and drive business recommendations; • Ability to balance multiple priorities and create a sense of urgency in a fast-paced, dynamic environment; • Ability to share knowledge and raise the team's research maturity. • Nice to have • Previous experience with e-commerce solutions; • Knowledge of the product lifecycle.

🏖️ Benefits

• Wellhub to support your health • Emotional support: 2 free monthly online therapy sessions on Zenklub • Special discounts: up to 75% on Alpa products • Pet leave: 2 consecutive days off when adopting a pet • Life insurance with comprehensive coverage • Internal talks and courses led by our experts • English and Spanish courses to boost your language skills • InvestPass: courses to deepen your knowledge in investments • Flexible hours to balance personal and professional life • No dress code — be yourself! • OnHappy for amazing trips • Day off on your birthday • Internal currency with a company store for branded products