Customer Service Representative

Job not on LinkedIn

October 7

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+6 more states

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

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IonTuition

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Education • Fintech • SaaS

IonTuition is a company that provides specialized services in managing student loans and improving student outcomes through innovative education technology. They focus on default aversion, enrollment management, and private loan servicing, utilizing leading technology to help colleges and universities effectively support their students. With a commitment to quality service and a track record of success, IonTuition serves over 3. 8 million students and aims to enhance student repayment options while reducing institutional costs.

51 - 200 employees

Founded 2008

📚 Education

💳 Fintech

☁️ SaaS

📋 Description

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals. • Provide timely, accurate, and professional assistance on all inquiries. • Document and update customer information in the CRM system. • Follow escalation procedures and company policies to ensure resolution. • Maintain compliance with all federal, state, and client requirements. • Apply training materials effectively and share knowledge with team members. • Meet or exceed all performance metrics and KPIs.

🎯 Requirements

• High school or equivalent • Ability to establish and maintain rapport through effective communication and timely follow-up with customers • Attention to detail • Ability to establish priorities and multi-task in a fast-paced and deadline driven environment • Self-starter with a great degree of internal motivation • Ability to operate and navigate various technical devices and systems • Ability to trouble shoot common computer issues

🏖️ Benefits

• Medical Benefits through Cigna • Dental Benefits through DeltaDental • Vision Benefits through DeltaVision • Flexible Spending Account • Short and Long term disability • Life Insurance • 401(k) • Advancement opportunities • Work from home • Company provided equipment