Associate Director, MedTech Customer Success

🕒 July 10

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $86k - $239.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Own end-to-end delivery oversight for complex, high-value MedTech accounts. • Represent the full portfolio of IQVIA™ information assets delivered to the client. • Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management. • Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness. • Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management. • Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.

🎯 Requirements

• Bachelor's degree required. • 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles. • Experience working with MedTech customers is strongly preferred. • Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred. • Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization. • Knowledge & Skills: Client and Account Management, Delivery Governance and Issue Management, Analytical and Problem-Solving Skills, Strong Communication and Stakeholder Management, Negotiation and Relationship Building, Ability to coordinate across Sales, Delivery, and technical teams.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities