Client Services Representative 3, Digital Measurement

November 21

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IQVIA

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Healthcare Insurance • Biotechnology • Artificial Intelligence

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 $1G Post-IPO Debt on 2023-05

📋 Description

• Ensures compliance with contractual specifications and ad hoc client requests to enhance client satisfaction, under supervision. • Assists team members in establishing and maintaining effective business relationships with clients to proactively support their needs as a daily point of contact, including maintaining the project plan. • Ensures, through review and verification, that deliverables meet client specifications, including timeliness and quality. • Collaborates with the account manager and clients to maximize the value of IQVIA products and services. • Maintains effective internal communications with sales and client support to keep all stakeholders informed of client activities. • Monitors performance against existing service agreements and ensures client obligations are met. • Researches, analyzes, and responds to clients requiring an in-depth understanding of the client, the specific line of business, and/or the therapeutic market. • May provide product/service and process training to clients and other employees. • Represents IQVIA on external client projects.

🎯 Requirements

• Bachelor's degree required • Minimum of 4 years of relevant professional experience • Excellent communication and interpersonal skills • Strong problem-solving skills • Solid data quality review skills • Experience in a digital marketing agency, including an understanding of key performance indicators (KPIs) • Excellent customer service skills • Good judgment and decision-making skills • Strong software and computer skills, including MS Office and project management applications • Ability to establish and maintain effective working relationships with colleagues, managers, and clients

🏖️ Benefits

• A bold commitment to building a diverse and inclusive culture • The opportunity to work in a collaborative and dynamic environment • Access to cutting-edge tools and technologies