Systems Engineer III

🕒 July 25

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌪️ Kansas – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $86k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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IronEdge Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

IronEdge Group is an outsourced IT services provider that specializes in managed IT solutions, cybersecurity, compliance, and business intelligence. With a focus on accelerating business success, IronEdge Group offers tailored IT services that align technology with business goals, serving various industries including construction, energy, and financial services. Their award-winning solutions and lightning-fast response times help clients minimize IT risks and improve operational efficiency.

📋 Description

• Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains. • Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery. • Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments. • Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders. • Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures. • Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes. • Deliver end-user training and provide professional, customer-focused support both remotely. • Maintain accurate time of entry, ticket documentation, and adherence to company standards. • Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.

🎯 Requirements

• 6+ years of experience in Professional Services in a Managed Service Provider (MSP) environment • Ability to leverage Professional Services experience to collaborate with cross-functional teams and align proposed solutions with client needs and implementation of best practices. • Ability to deliver effective client-facing presentations, solution demonstrations, and executive-level briefings that clearly communicate business value. • Ability to develop detailed Statements of Work (SOWs), including project scope, deliverables, assumptions, timelines, and resource requirements. • Ability to lead client-facing pre-sales discovery sessions, partnering with stakeholders to uncover business objectives, define technical requirements, and establish clear project success criteria while providing strategic consulting and trusted advisory support. • Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking, both onsite and remotely. • Ability to interact and must possess strong English communication skills to professionally communicate with clients and executives • Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations both on-premises and in the cloud, adhering to budget and schedule, project-based best practices • Managed Services Provider (MSP) experience is required . • Experience with ConnectWise or another PSA tool is required .

🏖️ Benefits

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance • Vision Insurance • AD&D Insurance • Short-Term and Long-Term Disability Insurance • Flexible Spending Account and Health Savings Account • Flexible Time Off plus Holidays • Matching 401k