Customer Success Manager

Job not on LinkedIn

12 hours ago

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Iron Mountain

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Enterprise • SaaS • Security

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Develop and Maintain Relationships to structure strategic partnerships with key customer decision-makers, understanding their organizational business objectives, and keeping them educated on emerging industry trends. • Lead Contract Strategy and Renewal by partnering with the Account Executive and the customer to identify contract gaps, negotiate pricing and service level agreements (SLAs), and execute the renewal process to drive customer retention. • Manage Customer Experience and Compliance by researching escalated service and billing issues, executing ad-hoc requests (like reports or audits) in accordance with service level agreements, and ensuring adherence to Federal, State, and Local laws, as well as Iron Mountain policies.

🎯 Requirements

• Four-year college degree required. • Deep understanding of Iron Mountain’s (IM’s) services, programs, workflows, systems, and processes across all lines of business. • Proven ability in relationship management and persuasion, proactively uncovering additional contacts and key decision-makers. • Strong business acumen and knowledge of Iron Mountain’s solution offerings and the competitive environment.

🏖️ Benefits

• Competitive compensation and benefits aligned with the experience. • Flexible work options/alternative work options to support work–life balance. • Comprehensive health, wellness, and retirement plans. • Opportunities for continuous learning and professional growth.