Wholesale Manager – Workers Comp

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October 9

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ISC (Integrated Specialty Coverages, LLC)

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Insurance • Technology • Enterprise

ISC (Integrated Specialty Coverages, LLC) is a dynamic company specializing in providing a wide range of insurance programs tailored to various industries. Their offerings include general liability, excess liability, and professional liability insurance for sectors such as construction, hospitality, marine, trucking, entertainment, and more. ISC is known for its innovative use of AI underwriting to enhance the speed and efficiency of insurance distribution, offering competitive rates and comprehensive coverage through a fully digital platform. The company has been recognized for its excellence and awarded for its achievements in the insurance sector.

201 - 500 employees

🏢 Enterprise

📋 Description

• Lead, mentor, and manage a team of brokers and support staff to achieve production and service excellence. • Assign and oversee account workloads, ensuring quality and timeliness. • Drive team performance through regular coaching, training, and accountability practices. • Foster a culture of ownership, compliance, and customer-centric service. • Collaborate with other business units within ISC • Manage up to 40 Workers Compensation accounts per week, ranging from $1K–$200K in premium. • Oversee new business solicitation and renewal processes with retail agents. • Prepare market submissions and quote cover letters; negotiate with carriers to secure competitive terms. • Engage in daily communication with underwriters and retail agency partners to ensure accurate and complete placement. • Review policies and documentation for accuracy, completeness, and compliance. • Handle escalated client service issues and ensure accurate, timely responses. • Provide regular reporting for executive management on: • Business unit financial performance (premium volume, revenue, loss ratios, etc.) • Key performance indicators (turnaround times, close ratios, retention, etc.) • Market conditions, emerging trends, and strategic outlook • Operational updates and resource needs • Collaborate with accounting and claims teams to resolve invoicing and cancellation issues. • Contribute to division budgeting, goal-setting, and strategic planning. • Ensure team compliance with licensing requirements, internal controls, and documentation standards. • Oversee internal system updates, file management, and other administrative workflows. • Support state-specific regulatory compliance and carrier guidelines. • Act as the primary liaison with carrier partners for escalations, negotiations, and strategic discussions. • Collaborate with carriers to stay informed of appetite changes, underwriting guidelines, and market shifts impacting Workers Compensation

🎯 Requirements

• Bachelor’s degree in Business, Insurance, Finance, or related field required • P&C Broker License required • 7+ years of commercial insurance experience • Minimum 3–5 years in a leadership or business unit management role, preferably in a wholesale brokerage or production underwriting environment • Strong knowledge of Workers Compensation insurance • Demonstrated ability to lead teams, manage performance, and deliver against financial and operational KPIs. • Strong market relationships and proven success in carrier negotiations. • Previous experience building or scaling a specialized book of business • Excellent communication, organizational, and decision-making skills. • Proficiency in Microsoft Office Suite and agency management systems. • Ability to manage workload independently in a remote setting. • Ability to work collaboratively with team members and other departments • Strong desire to learn, explore new ideas, and seek out new knowledge • Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities

🏖️ Benefits

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows • Professional development opportunities • Owner Referral Program • Work from home reimbursement for remote/hybrid roles • Canary emergency financial assistance program • Comprehensive medical, dental, vision • Life/AD&D Insurance • Confidential, Employee Assistance Program • Health Savings Account, includes company contribution • Short-term disability • Voluntary benefits - supplemental accident, critical illness, hospital insurance • Employee discounts • 401(k) Plan with company match contribution • Various Time Off Programs • 11 company paid holidays