iSoftTek Solutions Inc
B2B • Recruitment • Enterprise
iSoftTek Solutions Inc is a recruitment and staffing solutions company that specializes in connecting talent with opportunities in both IT and non-IT sectors. They offer comprehensive services including executive searches, contingent staffing, and consulting solutions tailored to meet the workforce needs of enterprises across North America. With a focus on delivering top-tier talent and a deep understanding of client goals, iSoftTek empowers organizations to achieve transformative success through effective and responsive staffing strategies.
201 - 500 employees
🤝 B2B
🎯 Recruiter
🏢 Enterprise
SAP APM – Agent Performance Management
Job not on LinkedIn
October 27
iSoftTek Solutions Inc
B2B • Recruitment • Enterprise
iSoftTek Solutions Inc is a recruitment and staffing solutions company that specializes in connecting talent with opportunities in both IT and non-IT sectors. They offer comprehensive services including executive searches, contingent staffing, and consulting solutions tailored to meet the workforce needs of enterprises across North America. With a focus on delivering top-tier talent and a deep understanding of client goals, iSoftTek empowers organizations to achieve transformative success through effective and responsive staffing strategies.
201 - 500 employees
🤝 B2B
🎯 Recruiter
🏢 Enterprise
📋 Description
• Responsible for implementing solutions that drive performance metrics and optimize workforce management • Assist in the analysis and design of SAP APM processes that enhance productivity and improve agent performance across various platforms • End-to-end Implementation experience in implementation of SPM solution using SAP APM (erstwhile Callidus ICM)
🎯 Requirements
• 10+ years of development experience in SPM projects with thorough understanding of core functionalities • Hands on experience on design and development of Plan creation, Payout execution, Statement using Jasper report • Experience on SAP Advanced Workflow • Strong working knowledge in SQL and PL/SQL • Knowledge in API integration with SAP APM • Experience in managing team, onsite-offshore coordination, and stakeholder management • Strong communication skill.
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