Travel Director

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🕒 July 16

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ITA Group, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1963

📣 Marketing

✈️ Travel

💼 Consulting

Marketing • Travel • Consulting

ITA Group, Inc. is a global leader in event marketing and incentive travel services, helping brands engage with their audiences through unique live, virtual, and hybrid experiences. They specialize in event strategy, management, and production, focusing on creating memorable employee and customer engagement programs. Additionally, they enhance channel partner relationships and provide market research insights to foster business growth and innovation.

📋 Description

• Arrive prepared to all program operations, having done the following: Participated in the Travel Director Meeting, preferably ‘live’ or viewing the meeting’s recording. • Thoroughly studied all program documentation provided before departure to have full knowledge of all program elements. • Reviewed all information in the program folder on the TD Event Doc SharePoint web page. • Accessed the websites of the client, the hotel and the destination. • Downloaded all Process Documentation forms and procedures needed in order to complete your assigned duty. • Documented questions to be addressed upon arrival with the Area Lead or the program’s Lead Travel Director. • Follow the direction of the Lead Travel Director to ensure the smooth operation of the program as a team. • Participate in the training offered, to continue to grow in your knowledge of each role and to obtain new skills. • Participate in pre-convention meetings as it relates to your specific area of responsibility. • Keep the Lead Travel Director informed as to changes, concerns and challenges of their area of responsibility. • Take ownership and responsibility of the assigned role. • Properly utilize all forms designed to enhance program operation and communication, and to document all financial implications. • Ensure efficient operation and client satisfaction by providing dedicated service to our clients and participants for a successful travel program. • Make recommendations to Travel Direction Leadership to improve the Travel Director’s performance on-site and increase teamwork. • Work closely with Travel Direction leadership to develop best practices and improve efficiencies. • Consistently communicate program changes with all on-site team members, as well as the Account Executive (AE), client, suppliers and other internal ITA Group staff.

🎯 Requirements

• One to two year’s customer service experience in a service-related industry preferred. • Excellent human relations skills; the ability to be flexible and sensitive to people's needs. • Ability to think and act in a proactive manner. • Demonstrated leadership skills and the ability to work independently. • Ability to complete basic math and accounting functions. • Physical ability to do occasional heavy lifting (possibility up to 50 pounds) and be able to stand for several hours. • Ability to work the time necessary on-site to complete projects and/or meet deadlines. • Ability to display a sense of urgency, ownership and accountability. • Demonstrated proficiency with Microsoft® Word, Microsoft® Excel and Microsoft® PowerPoint, as well as internet browsing. • Must be able to mail merge, manipulate data in a spreadsheet. • Basic understanding of printers and on-site technology. • Use of mobile technology & Apps. • Excellent organizational skills with experience in detail-oriented work; ability to multi-task. • Experience in effective communication and relationship building. • Ability to interact with all levels of client management. • Ability to maintain a positive, professional demeanor and be part of a positive working team at all times.

🏖️ Benefits

• Maintain confidentiality in such areas as costing, confidential, personal or proprietary client and corporate information. • Collaborate with internal teams to escalate complex issues. • Maintain knowledge of personal computer system; become familiar with enhancements to increase efficiency and improve quality of the communication.