Sales Manager

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itGenius 🤓 Biz Tech Experts

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IT Systems • SaaS • B2B

itGenius is a tech support and consultancy firm specializing in IT solutions for businesses, particularly within the Google Workspace ecosystem. They provide services like cloud support, IT systems health checks, and quick fix support, aimed at helping organizations transition smoothly to modern cloud technologies. With a focus on scalability and efficiency, itGenius offers strategic advice and hands-on implementation to meet the needs of small to medium-sized businesses.

11 - 50 employees

Founded 2008

☁️ SaaS

🤝 B2B

📋 Description

• Lead and motivate the assigned sales support team (Front Line Staff) through daily check-ins, performance reviews, and mentorship. • Conduct weekly 1:1 coaching sessions focused on improving consultative sales skills, objection handling, and product knowledge (Google Workspace, Kaseya365, etc.). • Manage team scheduling and capacity to ensure 24/7 responsiveness and coverage for all time zones, optimizing for the growing North American market. • Joining sales calls, utilizing recordings and chat transcripts to review sales performance. • Analyze customer data and ensure all sales activities, notes, and forecasts are accurately logged and maintained in the CRM platform to support scalable data capture and intelligence. • Act as the final escalation point for complex customer objections, pricing queries, or challenging sales cycles, demonstrating empowered decision-making. • Monitor, track, and report on key performance indicators (KPIs) related to sales, customer retention and churn.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field. • 5+ years experience managing a sales team, driving measurable results (conversion, retention, revenue). • Strong consultative sales skills and knowledge of IT services (e.g., Google Workspace, Kaseya365). • Experienced in CRM, pipeline management, and sales reporting. • Skilled in coaching, mentoring, and process adherence for scalable operations. • Data-driven, with ability to analyze performance and improve team outcomes. • Customer-focused with integrity and ownership mindset.

🏖️ Benefits

• Competitive Compensation & Bonuses: December Bonus • Performance Incentive Bonus • Annual Salary Increases • Paid Leaves • Paid National/Local Holidays • Annual Team Conferences & Events (travel, food, accommodation covered) • Training & Development Budget • Career Growth Pathways • Government-Mandated Benefits/ HMO