IT & Cybersecurity Support Specialist

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JamPot

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B2B • Recruitment • Productivity

JamPot is a company that offers flexible, on-demand business support services by providing access to a wide network of highly qualified freelancers. Businesses can hire specialists for various functions such as finance, legal, marketing, web development, human resources, and more. JamPot's unique approach allows companies to pay for only what they need, offering scalable support to adapt to growing business demands. By rigorously vetting their freelancers, JamPot ensures quality and efficiency, enabling businesses to focus more on their core operations while saving time and costs associated with traditional recruitment.

11 - 50 employees

🤝 B2B

🎯 Recruiter

⚡ Productivity

📋 Description

• Deliver top-notch first and second-line support to clients via phone, email, and remote access • Troubleshoot and resolve technical issues across various hardware and software systems • Assist in the installation, configuration, and maintenance of IT equipment and applications • Document all support interactions for accurate record-keeping and future reference • Implement preventative measures to reduce downtime and enhance user experience • Stay updated on the latest trends and technologies in IT support • Provide training and support to clients to maximize their use of technology • Monitor, identify, and escalate potential cybersecurity threats or vulnerabilities, ensuring timely response and mitigation • Assist with implementing cybersecurity best practices, including patch management, endpoint protection, MFA configuration, and access control • Support security compliance by maintaining secure configurations, reporting incidents, and following established cybersecurity policies

🎯 Requirements

• Proven experience as an IT Support Specialist or a related role • Strong understanding of hardware, software, and network troubleshooting • Excellent customer service skills with a patient and approachable demeanor • Ability to work independently and manage time effectively in a remote work setting • Strong analytical skills and attention to detail • Familiarity with remote support tools and technologies • Knowledge of various operating systems, such as Windows, macOS, and Linux • IT certifications (e.g., CompTIA A+, Microsoft certifications) are a plus • Proficiency in documenting support requests and technical issues • Must be based in the UK and ready to work as a freelancer • Additional experience in cloud services and applications is advantageous • Availability for flexible working hours as per client needs • **Hands on experience in cybersecurity**, including exposure to threat analysis, vulnerability assessment, incident response, and security best practices. • Experience working with common security tools (e.g., SIEM, IDS/IPS, endpoint protection) and frameworks (e.g., NIST, ISO 27001) is highly preferred.

🏖️ Benefits

• You will be working as a contractor under the JamPot Support Limited company name, therefore you are not a direct employee and only work as a contractor for our business. • The benefit of this structure means, all of our clients sign contracts directly with JamPot Support Limited and not you as the Contractor, therefore you are protected as a remote contractor as JamPot take care of the client service side of the function. • We are currently undertaking market research to determine the pay offered for this role and will talk with you openly around your personal earning experience and expectations. This will enable us to work with our client to ensure a fair renumeration is agreed for both parties.