Customer Success Manager

Job not on LinkedIn

4 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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JAMES WHITE ENTERPRISES LLC

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Real Estate • B2C

JAMES WHITE ENTERPRISES LLC is a family-owned residential construction and property management company based in Greenville, South Carolina. With roots in brick masonry and more than 25 years of experience, the company builds custom, semi-custom and affordable homes statewide in South Carolina, offering exterior design, full residential building services, and property management. They emphasize craftsmanship, personalized service, community engagement, and are a past recipient of the Greenville Minority Business of the Year award.

- employees

🏠 Real Estate

👥 B2C

📋 Description

• Own the relationship with a portfolio of SMB customers to become an expert on customer needs • Use our Customer Success platform to engage with customers at scale • Monitor the account through stages, account health triggers, and other ongoing, customized alerts • Reach out to the customer proactively for certain predefined criteria • Work closely with the Customer Support team to ensure customer issues are resolved in a timely fashion • Advocate for the customer when needed • You will be responsible for driving product adoption and retention across our diverse user base, segmenting journeys based on unique goals and needs • Create automated yet personalized touchpoints with our users via email and in-platform onboarding experiences, in partnership with CS Ops, Customer Marketing, and Product • Primary goal of improving client retention and identifying expansion opportunities, focusing on long-term goals of driving adoption, delivering value, and ensuring ROI

🎯 Requirements

• 2-3 years of proven experience in customer success programs, customer lifecycle marketing, customer experience, or similar roles at a technology company • A deep understanding of programs that help drive product adoption, growth, customer loyalty, and customer retention • Experience implementing workflows that scale, including but not limited to email marketing and in-product onboarding experiences • Strong cross-functional collaboration skills - you'll be working extremely closely with our marketing and product teams! • Data-driven mindset - able to use both quantitative and qualitative data to experiment, iterate, and measure impact

🏖️ Benefits

• Competitive base salary plus bonuses • Extensive in-depth training & on-the-job development • Competitive Comprehensive Benefits (medical, dental, eyecare, 401K with company match, profit sharing, generous PTO, and more!) • Work from home Fridays! • Team building events • Opportunity for career growth