Senior Customer Success Manager

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July 13

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JamesEdition

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Discover the best assets on earth. For those who wish to pursue greatness, we provide the most premier destination to realise a life well-lived.

11 - 50 employees

💰 Venture Round on 2017-01

📋 Description

• Shape the client experience at the world’s largest luxury marketplace. • Work remotely, drive impact, and grow with a global, high-performing team. • This role plays a key part in maintaining the high standards of service expected by our global clientele. • It focuses on managing strategic customer relationships, ensuring an exceptional onboarding experience, supporting clients through their lifecycle, and improving overall customer satisfaction and retention. • Provide structured customer feedback to internal teams to support product development and process improvement.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within a tech-driven or service-oriented environment. • Fluency in English is required; proficiency in Spanish, French, Italian, or Portuguese is strongly preferred. • Demonstrated ability to manage customer accounts autonomously with a high level of accountability and structure. • Strong written and verbal communication skills, with a professional and empathetic approach to client interaction. • Analytical mindset with experience using data to guide decisions and identify opportunities. • Comfort working with CRM tools and customer success platforms (e.g., HubSpot, Intercom, Notion).

🏖️ Benefits

• Remote-first role based in GMT, CET, or EET timezones. • Competitive compensation and access to a company profit-sharing program. • A dynamic, collaborative environment in a fast-growing global company. • Exposure to a diverse international team and a high-profile client base. • Opportunities for career progression and professional development. • The chance to contribute to the success of the leading global marketplace for luxury assets.