Customer Support Specialist

Job not on LinkedIn

November 4

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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JAM+

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B2B • eCommerce • Retail

JAM+ is a company dedicated to empowering brands through innovative solutions, focusing on enhancing connections and brand identities for over 30 years. With a commitment to customer-centric solutions, JAM+ provides a Custom Design Printing platform that allows flexibility and convenience for businesses to access past projects and integrate designs seamlessly. Their comprehensive suite of custom design tools enables customers to easily bring their visions to life, offering products in both plain and customized options to meet various needs.

51 - 200 employees

Founded 1954

🤝 B2B

🛍️ eCommerce

🛒 Retail

📋 Description

• Create meaningful connections across email, phone, and chat: listening closely, responding with empathy, and leaving customers feeling supported and appreciated. • Meet or exceed KPIs, including Customer Satisfaction (CSAT), Average Handle Time (AHT), and First Response Time (FRT), while remembering that every interaction is more than just a metric. • Help customers navigate orders, product questions, and account needs with patience and care, owning the outcome and ensuring even escalated cases feel thoughtfully resolved. • Juggle conversations across multiple channels, keeping responses quick, clear, and consistent no matter where a customer reaches out. • Blend efficiency with care, keeping JAM+’s customer-first mindset at the core of every interaction. • Share customer feedback and identify recurring issues to supervisors, ensuring insights reach the right teams to drive improvement at every step of the customer journey. • Maintain accurate records of customer interactions, feedback, and resolutions, turning day-to-day interactions into insights that shape continuous improvement. • Collaborate with peers as an active, positive presence in our remote-first culture, communicating clearly and kindly in both real-time (calls, standups) and async (Microsoft Teams, SharePoint, email) settings.

🎯 Requirements

• Experience supporting customers via email, phone, or chat • A bright and positive attitude! Empathy, problem-solving skills are a must. • Endlessly curious and always looking to challenge the status quo for the benefit of the customer • Strong communication skills: friendly, clear, warm, and professional • Familiarity with tools like Kustomer, Magento/Adobe Commerce, or NetSuite is a plus • Collaborative mindset, especially in a remote-first team** • **At this time, we are only accepting applications from candidates located in — and legally authorized to work in —Canada or the United States.

🏖️ Benefits

• Be part of a company that’s transforming a traditional category into a digitally led, AI-enabled growth story. • Work in a culture that values scrappiness, creativity, and experimentation, while also celebrating positivity and human connection. • Join a team where customer experience is not just a cost center: it’s about driving growth through interactions that leave people feeling cared for, supported, and genuinely delighted. • Build your career in a role that combines operational excellence with forward-looking tools and strategies, all while helping to create experiences that brighten a customer’s day.