Customer Success Manager

Job not on LinkedIn

November 24

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Janes

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Security • Government • Defense

Janes is a trusted source for defense and security intelligence, specializing in open-source intelligence (OSINT) for military and security applications. The company provides an extensive collection of verified and validated data for defense and intelligence communities, industry partners, and technology enterprises, supporting mission-critical operations worldwide. Janes's expertise includes detailed equipment profiles, geolocated military installations, events linked to foundational datasets, and comprehensive country intelligence reports, supporting informed decision-making and enhancing global security through reliable and interconnected data.

201 - 500 employees

Founded 1900

🔐 Security

🏛️ Government

📋 Description

• You will work on a diverse and complex problem-set that requires analysis, advice, assistance and evaluation of multiple factors within the complex NATO operating environment. • You will bring Military or Defence as well as digital or intelligence experience, a keen knowledge of NATO intelligence and/or digital operating models, stakeholder management acumen and an understanding of training and solutions. • You will possess the vibrant network to engage with key stakeholders and influencers within NATO military and civilian contexts and be able to build trusted and enduring relationships across the NATO alliance as part of an expanding and maturing NATO Team. • You will work alongside European & North American Business Development & Sales colleagues, Customer Success Managers, Product, Marketing and Demand Generation partners to create and manage NATO outreach action plans within defined segments to identify and deliver strategic and operational enhanced relations both near term (12-18 months) and long term (2+ years). • You will demonstrate the power of the Janes Tools, visit and train NATO audiences, provide administrative support to the NATO Team, analyse and assess intelligence requirements of the NATO Operations and Intelligence community and be an all-round team player on the NATO Team.

🎯 Requirements

• Customer Success/stakeholder engagement experience in NATO, Defence, National Security, intelligence and/or industry environments. • High level of structured thinking and working, training expertise within the NATO, Defence Industry and/or National Security sectors. • Previous experience of interacting with military & intelligence allies or partners in the defence community and understanding as well as administratively supporting their needs and portfolios. • An understanding of the generic and specific challenges faced by analysts within NATO and/or National Security sectors. • Strong oral and written communication skills in English. Well organised, analytical, flexible, resilient and a positive mind-set. Team player with diplomatic skills as well as a strong sense of discretion. • Trainer and Planner — administratively strong. • NATO Security Clearance is a distinct advantage. • Requirement for frequent travel — mostly scheduled ahead, though ad-hoc travel may occur. • Citizen of one of the 32 NATO nations. This role is based remotely in the Netherlands. • French or another European language would be a bonus • A passion for using technology and online tools to drive results as well as experience working remotely.

🏖️ Benefits

• 27 days of annual leave • Healthy half (0.5 day leave every 6 months for wellbeing) • Leave - study/ volunteer/ reserve forces • Monthly medical allowance • Pension scheme (16% employer contribution) • Access to LinkedIn Learning