Customer Success Manager

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Jellyfish

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📱 Media

Media • Marketing

Jellyfish is a global digital marketing agency that combines creative talent, technology partnerships, and strategic expertise to help brands perform and grow globally. With over 2,000 employees spread across 42 offices in 22 countries, Jellyfish supports ambitious brands through innovative campaigns, a strong relationship with new and emerging technologies, and a unique business model that empowers innovation. Their expertise spans creative media, technology, and data strategy, contributing to their reputation as more than just a traditional agency.

📋 Description

• Build strong, trusted-advisor relationships with key stakeholders and executive sponsors for each assigned enterprise account. • Create and evolve tailored deployment and success plans for each customer, driving execution throughout their lifecycle to retain, strengthen, and expand relationships. • Develop and maintain a deep understanding of the Jellyfish platform. Deliver deep-dive product demos, map technical workflows, and identify creative use cases to drive adoption. • Lead onboarding and training to ensure durable adoption across teams and functions. Facilitate the training of new users as the Jellyfish footprint expands. • Proactively manage customer relationships. Monitor account health, conduct impactful Executive Business Reviews (EBRs), and act decisively if a customer shows signs of churning. • Collaborate with Account Executives and Managers to unlock expansion opportunities and drive renewals. • Act as the first line of technical problem-solving for customers. Partner with Product, Engineering, and Forward Deployed teams on the most complex challenges while independently driving resolution for many customer workflows.

🎯 Requirements

• Experience with post-sales, pre-sales, or deployment strategy managing complex enterprise relationships in fast-paced, high-growth software companies. • Driven by the success of others, able to clearly and thoughtfully explain product concepts to customers and use cases to internal teams. • Technical Problem Solving: Able to independently investigate customer challenges, diagnose root causes, leverage AI and automation tools, prototype solutions, and partner with engineering when deeper product changes are required. • Thrives on change, applies logic to undefined situations, and seeks innovative paths beyond the status quo. • Proactive, collaborative, and results-driven, able to plan and prioritize multiple moving parts. • While experience is great, humility, a performance-driven mindset, and a team-player approach are most important to us.

🏖️ Benefits

• Occasional travel may be required.