Client Success Manager

🕒 May 28

❄️ Minnesota, South Dakota – Remote

❄️ Minnesota – Remote 🗿 South Dakota – Remote

💵 $48k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Jenzabar

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

📚 Education

☁️ SaaS

🏢 Enterprise

💰 $60M Private Equity Round on 2000-04

Education • SaaS • Enterprise

Jenzabar is a leading provider of software and services dedicated to higher education institutions. The company's flagship product, Jenzabar One, is a unified cloud platform designed to streamline campus operations and enhance student success. Jenzabar offers a comprehensive suite of solutions including student information systems (SIS), analytics, eLearning, financial management, recruitment, retention, and human capital management tailored specifically for colleges and universities. The company's innovative products empower educational institutions to improve efficiency, engage students, and drive institutional growth.

📋 Description

• Maintain positive client relationships to maximize product/service satisfaction • Act as a liaison between organization and clients • Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI • Client Service training for continuous improvement • Visit and/or conduct annual reviews with each client • Identify, develop, and maintain strategic relationships with senior level contacts • Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales • Collects feedback on how products are meeting the needs of the client and identifying how this can be improved • Represent Jenzabar at related regional conferences within your territory • Deeper level of understanding of our 3rd party relationships and opportunities & positioning • Visit clients on campus in the US and Canada annually • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight • Other tasks as assigned • Ability to travel 50-75%

🎯 Requirements

• Bachelor’s Degree • Background in Higher Education – understand industry • Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus. • Strong communication skills and a positive attitude

🏖️ Benefits

• Medical Insurance • Life Insurance • Dental Insurance • Vision Insurance • PTO • Paid Parental Leave • Paid Holidays • Short Term Disability • Long Term Disability • 401K • Educational Assistance