National Oil and Lube News
Automotive • Media • B2B
National Oil and Lube News is a publication dedicated to providing insights, updates, and critical information regarding the oil change and vehicle maintenance industry. It serves as a resource for automotive professionals and businesses, covering topics related to service efficiency and advancements in car care technologies.
11 - 50 employees
📱 Media
🤝 B2B
Customer Service Representative
Job not on LinkedIn
February 5
National Oil and Lube News
Automotive • Media • B2B
National Oil and Lube News is a publication dedicated to providing insights, updates, and critical information regarding the oil change and vehicle maintenance industry. It serves as a resource for automotive professionals and businesses, covering topics related to service efficiency and advancements in car care technologies.
11 - 50 employees
📱 Media
🤝 B2B
📋 Description
• Handle a large volume of inbound and outbound calls in a timely manner • Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary • Identify customer needs, research issues, resolve complaints, and provide solutions • Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team • Recommend improvements for systems and processes to boost organizational efficiency • Memorize scripts for products and services, and refer to them during calls • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately • Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality • Create and maintain record of daily problems and remedial actions taken, using call-center database • Leverage data and insights gathered by the call center to recommend and influence process improvements
🎯 Requirements
• High school degree or equivalent • Strong active-listening and verbal-communication skills • Proficiency in problem-solving • Ability to multitask and manage time effectively
🏖️ Benefits
• Flexible Schedule • 401K / Retirement Plan • Vision Insurance • Dental Insurance
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