Export Customer Service Analyst

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Yesterday

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Johnson & Johnson

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Healthcare Insurance • Pharmaceuticals • Biotechnology

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

10,000+ employees

Founded 1886

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

📋 Description

• Ensure that all international affiliate orders are processed accurately, compliantly and efficiently in accordance with all J&J SOPs, specific country shipping requirements and all Government Laws and Regulations. • Integrate and/or streamline the Export processes to best leverage J&J resources. • Understand and optimize Export processes to improve lead times and efficiencies. • Implement automation and digital improvements where possible. • Advise management of changing needs of customer base and recommend process changes to accommodate customer requirements. • Responsible for providing processes, troubleshooting, and solutions to Sr. Coordinators on Export team as it relates to system capabilities, processes, and affiliate management. • Ensure adherence to all policies, procedures, regulations, and quality compliance (FDA, DEA, J&J QA standards) to be ready for internal and external audits. • Lead projects to support system upgrades, new product launches, new country launches, recalls, acquisition, and divesture activities as appropriate. • Partner with Supply Chain, E2E Global Production Planning, Transportation, Operations, Controlled Substance Compliance, RD&S, etc. to resolve issues, complaints and/or adhoc inquiries. • Investigate and research to resolve issues, present the data and effectively communicate action plan and resolution to affiliates and leadership, as the need arises. • Develop deep knowledge of Export processes, country policies, metrics, and regulatory standards. • Drive digital analytics to create and customize Export lead time metrics dashboard. • Write and maintain SOPs in Tru-Vault to ensure all Export processes are clearly documented, standardized, and trained. • Act as lead trainer for new resources and others as appropriate

🎯 Requirements

• A minimum 3 years of working experience • The ability to handle ambiguity within the J&J NA Deliver and Supply Chain enterprise • Advanced order management systems knowledge • Prior project work experience • Analytical and/or Lean Thinking background • Ability to work with individuals from different cultures and backgrounds • Demonstrates an understanding of the supported franchises and business processes needed to achieve results. • Understands relevant products and applies this knowledge to day-to-day responsibilities • Customer-centric background • Ability to build professional relationships across functions and sites, both internally and externally, to achieve shared goals • Experience analyzing problems, issues, and situations. • Ability to communicate expertly and effectively through multiple channels (i.e., phone, email, and other business correspondence) • Ability to effectively present information and respond to questions from peers and supervisors / managers • Knowledge and experience in import/export

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options