Client Experience Specialist

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November 18

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Job Duck

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HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Follow intake scripts to gather client information for screening and document all details accurately in Clio Grow • Uphold confidentiality, privacy standards, and firm policies in all communications and records • Screen and qualify leads according to firm criteria and escalate appropriately to attorneys or team members • Support light podcast related tasks such as sharing episode links with clients on LinkedIn and basic outreach • Schedule consultations and manage calendar holds while confirming preparation details for the legal team • Maintain up to date client records, notes, and statuses to ensure visibility and continuity across the team • Answer incoming calls as the primary first point of contact and deliver a reassuring, professional client experience • Collaborate with attorneys and staff to refine intake questions, scripts, and qualification criteria • Reach out to contact form inquiries via email and track follow ups through CRM workflows • Coordinate with Uma VoIP and internal tools to ensure clear call routing and reliable connectivity • Monitor call volume and response times, proactively flagging urgent matters or trends that impact the client journey.

🎯 Requirements

• Excellent verbal and written communication • Strong client service orientation with empathy and discretion • Detail‑oriented data entry and documentation in CRM systems • Time management and prioritization in a fast paced environment • Comfortable handling sustained call volume with professionalism • Proficiency with VOIP systems and cloud-based tools • Ability to follow structured intake workflows and qualify leads • Collaborative mindset with proactive problem solving • Integrity and respect for confidentiality and sensitive information • Interest in Family Law and helping people navigate difficult situations.

🏖️ Benefits

• Competitive salary. • Paid Time Off and holiday pay (where applicable). • Annual Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.