Client Services Coordinator

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November 20

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Job Duck

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HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Manage critical communications with providers, verify balances, and ensure accurate documentation to support smooth case handling. • Negotiate with providers after training to secure favorable outcomes for clients • Coordinate timely follow-ups with relevant stakeholders • Accurately document all findings and interactions in the CRM system • Communicate with multiple providers and consolidate inquiries when possible to optimize efficiency • Contact providers on behalf of clients to request and review outstanding invoices, verify balances, and confirm insurance coverage applicability • Manage call volume and ensure responsiveness to client needs • Maintain professionalism and confidentiality in all communications

🎯 Requirements

• Minimum of 1 year of experience in client-facing roles or customer service • Strong organizational and time-management skills • Excellent verbal and written communication in English and Spanish • Ability to handle multiple tasks and prioritize effectively • Detail-oriented with a high level of accuracy • Problem-solving and negotiation skills • Comfortable working with CRM systems and VoIP tools • Professional demeanor and client-focused mindset

🏖️ Benefits

• Competitive salary • Paid Time Off and holiday pay (where applicable). • Annual Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.