Legal Services Intake Agent

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November 9

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Job Duck

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HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Answer incoming calls and create a positive first impression • Make outbound calls as requested by legal or client relations teams • Follow up with seminar registrants to confirm attendance • Capture caller information and stated purpose accurately • Direct or screen calls appropriately based on firm protocols • Collaborate with marketing and management to improve lead quality • Review recorded calls to identify service improvement opportunities • Assist in tracking and reporting client experience metrics • Electronically file documents and emails in designated folders • Triage incoming emails and respond or redirect per protocol • Make appointment and seminar confirmation calls • Log call details in CRM and call log contemporaneously

🎯 Requirements

• Working Hours: 8:00 AM–5:00 PM or 8:30 AM–5:30 PM EST • Software: CallRail / Lead Center Lawmatics (CRM) Google Workspace • Calls per day: 16–30 calls

🏖️ Benefits

• Competitive salary. • Paid Time Off and holiday pay (where applicable). • Annual Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.