Supervisor, Customer Service – Enrollment

🕒 2 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Geisinger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.

📋 Description

• Supervises, develops and manages a team of Customer Service Representatives • Ensures customer service standards, accreditation and regulatory requirements are met • Reviews, develops, and provides on-going training and educational tools to staff • Assists with site visits, plans, directs and controls activities of the Customer Service staff • Responsible for resolving complaints, considering nature and complexity of complaint • Works directly with customers on escalated issues that require management intervention

🎯 Requirements

• High School Diploma or Equivalent (GED) - Required • Minimum of 6 years of relevant experience - Required • Minimum of 2 years of Managerial/Supervisory experience - Required • Skills in Communication, Customer Retentions, Customer Service, HR Policies, Standards And Procedures, Service Request Management Process

🏖️ Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners • Encourages an atmosphere of collaboration, cooperation and collegiality.