Senior Experience Consultant

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November 1

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Career Developers, Inc.

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Career Developers, located in West Palm Beach and has been serving the NY Metro area for 3 decades! We are an experienced, full-service agency providing permanent placement as well as consulting/contracting services. We recruit for the following sectors: Information Technology, Accounting, Marketing and Human Resources for a variety of small start-ups, to mid-size clients throughout the New Jersey/New York area. We have lately been focused on Fintech, Adtech, Health Tech, and other smaller growing fast-growing start-ups. Since our inception in 1994, our main goal has been relationship building, partnering, and helping our clients and candidates achieve their ultimate goals.

11 - 50 employees

Founded 1994

📋 Description

• Your primary role will be to advise our strategic clients (Global accounts and premier software providers) on the user experience and user interface of their products and guide them in implementing improvements to their user experience. • It is your job to work with clients by consulting on projects that, once they are implemented, will assist clients with offering a seamless experience to their accommodations partners. • You will assist and enable commercial teams by offering a series of experience service offerings to clients, including design critique sessions, design workshop facilitation, user testing consultation, and user test moderation for features that directly correlate with the Booking.com API’s. • Internally you will facilitate the feedback loop with product management- and software development teams sharing your market expertise and learnings during, and after your client engagements. • You will lead the experience consultant team and mentor experience consultants on their craft. • Quickly establish relationships and become a trusted advisor for all stakeholders of strategic clients. • Assisting (sr) Key Account Managers, Partner Business Managers and Business Development Managers in Connectivity to ensure that the development and implementation of user experience solutions for respective clients are part of the overall account strategy. • Drive effective decision-making with clients by identifying needs and motivations then translating them into actions.

🎯 Requirements

• A bachelor's or master's degree in a relevant field, such as Human-Computer Interaction (HCI), User Experience (UX) Design, Psychology, Interaction Design, or a related discipline, is often preferred. • Previous work experience as a UX consultant or in a similar UX design and research role is essential. • Typically, 5-8 years of relevant experience is expected. • Expertise in UX design principles and methodologies, including user research, usability testing, information architecture, interaction design, and user-centered design. • Expertise with UX design and prototyping tools, such as Sketch, Figma, Adobe XD, InVision, or equivalent software. • Mastery with planning, conducting, and analyzing usability tests to gather insights and validate design decisions. • Ability to create organized information structures, such as sitemaps and navigation systems, to optimize user journeys. • Strong commitment to user-centered design principles and a deep understanding of user needs and behaviors. • Excellent verbal and written communication skills, including the ability to clearly convey complex UX concepts to diverse stakeholders. • Is an excellent communicator with strong presentation skills who strives to consistently meet and exceed client expectations. • Is able to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking and guide more junior members of the team in this topic. • Expertise project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. • Expertise in data analysis and the ability to derive actionable insights from user research and metrics. • Independence in running design sprints and catering design workshops to client needs and time limitations to reach the desired outcomes. • Availability for travel up to 40% of the time.

🏖️ Benefits

• Health, life, and disability insurance* • Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave • Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) • Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit • Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership • On-site meals, coffee, and snacks, including healthy and vegan options, daily*