Career Developers, Inc.
Career Developers, located in West Palm Beach and has been serving the NY Metro area for 3 decades! We are an experienced, full-service agency providing permanent placement as well as consulting/contracting services. We recruit for the following sectors: Information Technology, Accounting, Marketing and Human Resources for a variety of small start-ups, to mid-size clients throughout the New Jersey/New York area. We have lately been focused on Fintech, Adtech, Health Tech, and other smaller growing fast-growing start-ups. Since our inception in 1994, our main goal has been relationship building, partnering, and helping our clients and candidates achieve their ultimate goals.
11 - 50 employees
Founded 1994
Team Lead, IT Support
Job not on LinkedIn
November 1
Career Developers, Inc.
Career Developers, located in West Palm Beach and has been serving the NY Metro area for 3 decades! We are an experienced, full-service agency providing permanent placement as well as consulting/contracting services. We recruit for the following sectors: Information Technology, Accounting, Marketing and Human Resources for a variety of small start-ups, to mid-size clients throughout the New Jersey/New York area. We have lately been focused on Fintech, Adtech, Health Tech, and other smaller growing fast-growing start-ups. Since our inception in 1994, our main goal has been relationship building, partnering, and helping our clients and candidates achieve their ultimate goals.
11 - 50 employees
Founded 1994
📋 Description
• Ensure excellent technical support is provided for the booking.com workforce, in-person, remotely via phone, email or live chat • Perform new starter setups, ordering equipment and completing user account amendments • Proactively provide regular communication to users and stakeholders on the progress of outstanding support tickets and resolution • Effectively identify problems, escalating to other teams where necessary • Teach and instruct employees around software and hardware functionality
🎯 Requirements
• Confident in supporting desktop hardware and peripherals across a variety of devices • Strong knowledge and working experience of configuration, support and failure analysis of Windows and Apple operating systems • Good understanding of a Windows domain, DNS, DHCP, Active Directory and Microsoft Office • Experience using a ticketing system for logging, escalating and resolving issues • Outstanding communication skills in English (written and verbal)
🏖️ Benefits
• Excellent technical support provided for the booking.com workforce • Positive customer experience in a timely, efficient and professional manner • Regular communication to users and stakeholders on support tickets
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🇺🇸 United States – Remote
💵 $126.7k - $263.3k / year
💰 Post-IPO Equity on 2001-07
⏰ Full Time
🟠 Senior
💻 IT Support
🦅 H1B Visa Sponsor