Portuguese Content Moderator

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August 3

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Job Squad

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Recruitment • B2C • Marketplace

Job Squad is an online platform that connects candidates with job opportunities across various locations and industries. They offer services in multiple languages and cater to a global audience with a special focus on customer support and business development roles. With a strong presence in numerous countries, they provide both remote and in-office job options. Job Squad’s website also emphasizes user experience, employing cookies for enhanced analytics and marketing purposes.

11 - 50 employees

🎯 Recruiter

👥 B2C

🏪 Marketplace

📋 Description

• The main purpose of your role is to review and remove inappropriate and harmful content through every single piece of text, visual, video, and audio being submitted by the advertisers before it reaches users. • It is a very detail oriented role, where stress resistance and concentration are of very high importance. • You will be in charge of looking through content and determine whether it follows terms of use and guidelines of the platform. • You will not have any customer contact in this position. • Your daily work will include tasks like these: • Review user flagging reports regarding content • Understand and remain up-to-date with client’s policies and guidelines • Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner • Recognize trends and patterns, and escalate issues outside of the established policies • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community • Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

🎯 Requirements

• You speak Portuguese at a native level and you are fluent in English (B2). • Experience in customer care is an advantage but not a must. Familiarity with platforms such as sales force and live chat services is an advantage. • You have a good understanding and level of computer handling skills. • Ability to make fact-based decisions quickly coupled with great attention to detail to ensure high-quality work products • Knowledge of global pop culture and the current events

🏖️ Benefits

• Relocation package (flight reimbursement, pickup at airport and 2 weeks accomodation) • Paid health and dental care, life insurance • Work Monday-Friday and have a great work/life balance • Development oppportunites: become senior agent (with salary raise), quality evaluator, team leader, or trainer • Paid training • Low tax rate (approximately 10 %) • Variety of company events: recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages and more • Sport card (discount from company)