Senior Customer Success Manager

🕒 May 13

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9amHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $16M Series A on 2022-04

Healthcare • Healthcare Insurance • Wellness

9amHealth is complete cardiometabolic care—a first-of-its-kind, whole-body approach to preventing and treating diabetes, obesity, high cholesterol, and hypertension. We partner with businesses looking to provide effective health benefits to their members while reducing overall healthcare costs. Founded in 2021 by the team behind mySugr, 9amHealth emphasizes virtual and specialized care.

📋 Description

• Own and lead a portfolio of strategic clients from post-sale through long term partnership growth • Guide enterprise partners through successful implementation, adoption, measurable outcomes, and expansion of the 9amHealth solution • Serve as executive level point of contact for assigned strategic accounts post contract • Build trusted advisor relationships with senior stakeholders across health plans, PBMs, consultants, and employer partners • Develop long term account strategies focused on retention, performance improvement, and expansion • Lead executive level Quarterly Business Reviews showcasing outcomes, performance trends, and growth opportunities • Act as the internal voice of the client, influencing prioritization and cross-functional decision making • Own end to end onboarding and implementation strategy, ensuring successful and scalable launches • Align client business goals with measurable program outcomes and engagement strategies • Drive adoption of 9amHealth’s virtual care and pharmacy solutions across client populations • Identify expansion opportunities including upsell, cross-sell, and increased member enrollment • Communicate product updates, roadmap impacts, and operational changes with executive-level clarity • Maintain deep knowledge of 9amHealth services, clinical programs, and platform capabilities • Serve as the internal quarterback across product, care, marketing, and operations to deliver seamless client experiences

🎯 Requirements

• Bachelor’s degree • 5–8+ years of experience in healthcare customer success, account management, or client partnerships • Proven experience managing complex or enterprise healthcare accounts • Strong project and stakeholder management capabilities • Executive-level communication and presentation skills • Experience leading cross-functional initiatives in remote or distributed teams • Experience working with health plans, PBMs, or large employer healthcare buyers (preferred) • Experience within digital health or healthcare startups (Series A–D environment preferred)(preferred) • Familiarity with HubSpot, Asana, Slack, and Google Workspace (preferred) • Background or exposure to diabetes, obesity, pharmacy, or chronic disease management (preferred)

🏖️ Benefits

• health, dental, and vision insurance • flexible PTO • work from home options • professional development budget • support for continuing education