Revenue Optimization Analyst

November 25

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Lavender

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Healthcare Insurance • Telecommunications • Wellness

Lavender is an online psychiatry and therapy office that offers convenient mental health care services. Specializing in conditions such as anxiety, depression, ADHD, bipolar disorder, trauma, insomnia, OCD, and life transitions, Lavender focuses on delivering talk therapy and medication management. They provide easy booking options within a week and support clients with insurance or private pay. Lavender aims to assist individuals on their mental health and wellness journey with board-certified psychiatric nurse practitioners, available seven days a week.

51 - 200 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

📋 Description

• Create detailed financial models to assess the profitability of services by payer, service type, and geographical market • Analyze market data, competitor pricing, and internal cost structures to model and recommend optimized pricing strategies for self-pay services and new service lines • Contribute to the annual budgeting and ongoing forecasting processes by providing data-driven projections related to payer mix shifts, collection rates, and anticipated fee schedule changes • Develop and maintain dashboards and reports using business intelligence tools to continuously monitor key revenue cycle metrics, including ARPU, net collection rate, denial rate, and time-to-collect • Partner with Operations and Nursing teams to understand operational factors that influence revenue, such as capacity, scheduling patterns, visit mix, and trends in no-shows and cancellations • Identify sources of revenue leakage and propose operational improvements • Conduct rapid, deep-dive analyses to support executive decision-making on high-priority financial and strategic initiatives • Conduct deep dives into existing payer contracts (fee schedules, claim processing rules, denial trends) to identify and quantify opportunities for revenue recovery and uplift • Develop models to forecast the financial impact of new contract terms or rate adjustments • Proactively analyze claim submission, denial, and appeal data to pinpoint systemic inefficiencies; collaborate with Billing and RCM teams to implement process improvements that increase clean claim rates and expedite collections from insurers • Provide modelling and analysis to support insurer negotiations and new contracting strategies

🎯 Requirements

• Degree in finance, economics, data analytics, or a related field, or an equivalent combination of education and experience • 3+ years of hands-on experience in financial analysis, revenue optimization, or data analytics, ideally within the healthcare sector • Strong foundational understanding of US healthcare payer dynamics, including common CPT codes for behavioural health, reimbursement methodologies, and the mechanics of commercial and government payer contracts • Strong skills in financial modelling and data analysis • Proficiency with SQL and business intelligence tools (e.g., Tableau, Power BI) • Exceptional ability to synthesize complex analytical findings into clear, concise, and actionable recommendations for senior leadership and cross-functional partners • A self-starter mindset with a solutions-focused approach to problem-solving • Strong organizational and analytical skills, with comfort operating in a remote, fast-paced environment.

🏖️ Benefits

• Fully remote work environment • Supportive and experienced teammates who care about doing great work • An international team that embraces diversity, inclusion, and belonging • Opportunity to shape processes and contribute to company growth • In-person team meetups • Competitive compensation and benefits