Customer Support Specialist

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July 4

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Paradigm

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Software • SaaS • B2B

Paradigm is a legal software company that provides innovative solutions to help law firms manage, automate, and grow. With more than 50,000 lawyers using its products, Paradigm offers a range of industry-leading tools including PracticePanther, MerusCase, LollyLaw, and Bill4Time. These solutions help firms manage caseloads, track time, handle billing, and process payments efficiently. Paradigm's software is designed to streamline practice management across various legal areas, such as immigration and insurance defense, while also offering specialized payment processing and accounting services for law firms. The company is dedicated to being a technology partner that empowers lawyers to focus more on practicing law by automating administrative tasks. Paradigm is committed to advancing legal technology with a comprehensive suite of products tailored to the needs of modern law practices.

51 - 200 employees

☁️ SaaS

🤝 B2B

📋 Description

• Support existing customers via chat, email, and phone • Diagnose and troubleshoot client issues • Onboard new customers with training calls and check-ins • Continuously acquire expertise in MerusCase features • Write and update help center materials • Improve client retention • Work with various stakeholders to help them understand evolving client needs • Other duties as assigned

🎯 Requirements

• 1-2 years of customer support experience • SaaS experience preferred • Strong initiative and creative problem solving • Strong communication skills and introspection to understand customer needs • Able to work well with a team and independently • Excellent conflict management skills • Experience in the legal or consulting industry advantageous

🏖️ Benefits

• Competitive salary • Paid vacation + sick and parental leave • Remote working flexibility • Company culture that encourages work / life balance • 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants