Onboarding Manager

🕒 July 16

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Jumio Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Jumio Corporation is a global leader in AI-driven identity verification solutions that help businesses onboard new customers quickly while keeping fraudsters out. With a platform trusted by leading brands worldwide, Jumio processes over 1 billion transactions and supports more than 5,000 ID types across 200 countries and territories. It uses advanced AI and machine learning models to provide predictive fraud insights, ensuring compliance with AML requirements and enabling seamless user experiences. Jumio offers solutions in various industries like financial services, healthcare, gaming, and more, allowing businesses to prevent fraud and protect their reputation.

📋 Description

• Act as the primary owner of the onboarding and implementation process • Lead customers from post-sale handoff through successful go-live • Create and maintain implementation plans, milestones, risks, and dependencies • Align on success criteria — define what a successful go-live looks like from the customer's perspective • Build and share the implementation project plan with clear milestones and named owners on both sides • Establish a regular cadence — weekly syncs, status updates, and a defined escalation path • Drive accountability across both customer and internal teams • Ensure customers understand the implementation process, timelines, and success criteria • Guide customers through onboarding activities required to achieve production readiness • Track onboarding progress and proactively intervene when projects fall behind • Validate completion of implementation milestones and success criteria

🎯 Requirements

• Experience leading customer onboarding, implementation, project management, or customer success programs in a SaaS or technology environment • Strong project management and stakeholder management skills • Ability to manage multiple customer onboardings simultaneously • Excellent communication and presentation skills • Experience coordinating cross-functional teams • Strong problem-solving and organizational skills

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible work hours