Project Manager, Client Implementation – Onboarding

🕒 May 12

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Jump

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

⚽ Sports

☁️ SaaS

🤝 B2B

Sports • SaaS • B2B

Jump is a company that offers an end-to-end fan experience platform specifically designed for sports teams and their fans. It helps sports clubs grow revenue by nurturing lifelong relationships with fans through software solutions that include primary ticketing and fan engagement apps. Jump's solutions are designed in collaboration with over 70 professional sports teams from major leagues such as the NBA, NHL, NFL, MLS, and MLB. They offer tools to manage event inventory and access control, providing a seamless and personalized fan experience to increase fan engagement, attendance, and revenue for sports teams.

📋 Description

• Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live • Build and maintain detailed project plans, status trackers, and documentation across all active accounts • Run client meetings and internal syncs, capture decisions and action items, and drive follow-through • Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed • Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership • Compile status reports for clients and internal stakeholders on a regular cadence • Keep project management tools (Linear, Notion, etc.) accurate and current as the source of truth for your accounts • Serve as the primary point of contact for a subset of clients during implementation, owning the relationship from kickoff through launch • Build trust with client stakeholders by understanding their business, anticipating needs, and proactively driving outcomes • Manage client requests and questions directly during implementation, partnering with internal teams when deeper technical or product input is needed • Translate client feedback and feature requests into well-documented requirements for product and engineering • Lead a clean handoff to the account management team post go-live, ensuring all relevant context, configurations, open items, and client nuances are documented and transferred • Become a deep expert in Jump's platform configuration and admin tooling, capable of independently scoping and validating client setups • Configure client environments and review configurations done by others to ensure quality and consistency • Serve as an internal resource on what the product can and can't do, and how to get the most out of it for different client use cases • Identify and lead improvements to implementation playbooks, templates, and tooling • Use AI tools to streamline routine work like meeting summaries, status updates, and documentation

🎯 Requirements

• 4+ years of experience in implementation, project management, or client services, ideally including ownership of enterprise client relationships • Track record of running multiple complex implementations in parallel and delivering on time • Experience as a primary client POC during implementation, with strong instincts for when to push, when to absorb, and when to escalate • Strong written and verbal communication skills, with the ability to translate between technical and non-technical audiences • Comfort going deep on product configuration and admin tooling, and explaining technical concepts clearly to clients • Detail-oriented with excellent organizational habits and a high bar for documentation accuracy • Comfort with technology and a strong interest in using AI tools to work more efficiently • Collaborative mindset and a strong sense of ownership

🏖️ Benefits

• Remote first • Competitive salary and equity • Flex PTO policy • 401(k) • Generous medical, dental and vision plans • 16 weeks paid parental leave for primary and secondary caregivers • $1,000 reimbursement for work-from-home tech setup • $1,000 reimbursement for learning and development • Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel