JumpCloud
SaaS • Security • Enterprise
JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.
201 - 500 employees
Founded 2013
☁️ SaaS
🔐 Security
🏢 Enterprise
💰 $66M Series F on 2021-10
Tier 3 Technical Customer Success Manager
November 5
JumpCloud
SaaS • Security • Enterprise
JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.
201 - 500 employees
Founded 2013
☁️ SaaS
🔐 Security
🏢 Enterprise
💰 $66M Series F on 2021-10
📋 Description
• Partnering closely with sales, support, product, and engineering teams to deliver a world-class customer experience. • Act as a trusted technical advisor to mid-market customers, drive onboarding, product adoption, and address technical issues. • Primary point of contact for customer’s technical needs, ensuring all issues receive proper attention.
🎯 Requirements
• 2 years experience working in a technical customer-facing position working on mission critical issues • Clear and effective communicator. Able to quickly grasp and explain technological and business concepts • Experience in technical troubleshooting, and managing internal and external partners or customers. • Excellent problem-solving, project management, and experience managing multiple stakeholders • Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience (e.g., System Administrator or Support Engineer)
🏖️ Benefits
• JumpCloud® is an equal opportunity employer. • Fast-paced and SaaS-based environment. • Opportunity for personal and professional growth.
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